Salesforce B2B Solution Architect Exam

Sample Questions and Answers

 

What is a primary responsibility of a B2B Solution Architect in a Salesforce Commerce implementation?

A. Writing Apex triggers and custom Visualforce pages
B. Managing the client’s payroll system
C. Designing scalable, secure end-to-end solutions
D. Handling daily customer support requests

Answer: C
Explanation: A B2B Solution Architect’s key role is to design secure, scalable, and integrated solutions tailored to client business needs, ensuring long-term maintainability and alignment with Salesforce best practices.

Which object is commonly used to represent negotiated pricing in B2B Commerce on Salesforce?

A. Price Book
B. Contract Price
C. Quote Line
D. Product Schedule

Answer: B
Explanation: The Contract Price object allows organizations to define customer-specific pricing, which is critical for B2B scenarios with negotiated agreements.

When architecting a multi-cloud solution, which approach should the B2B Solution Architect prioritize?

A. Point-to-point integration
B. Data silos for security
C. Reusable APIs via Mulesoft
D. Use only batch integrations

Answer: C
Explanation: A scalable architecture prioritizes reusable APIs through tools like MuleSoft to connect clouds and systems efficiently while promoting reuse and reducing complexity.

Which Salesforce product provides a B2B buyer-facing storefront?

A. Experience Cloud
B. B2B Commerce
C. Service Cloud
D. CPQ

Answer: B
Explanation: B2B Commerce enables businesses to offer self-service portals for B2B buyers, including shopping cart functionality, account-based pricing, and order tracking.

In a large-scale Salesforce B2B Commerce implementation, what is a recommended way to manage product data imports?

A. Manual CSV uploads
B. Apex scheduled batch jobs
C. Salesforce Connect
D. External ERP sync with Mulesoft

Answer: D
Explanation: Synchronizing product data with an ERP via MuleSoft allows automated, scalable, and consistent data management across platforms.

What is a key benefit of using Salesforce CPQ with B2B Commerce?

A. Real-time marketing analytics
B. Simplified pricing, quoting, and approvals
C. Email automation
D. Service ticket escalation

Answer: B
Explanation: Salesforce CPQ integrates with B2B Commerce to streamline complex product configurations, discounts, approvals, and quote generation.

What security principle is fundamental in a B2B multi-account model?

A. Least privilege access
B. Open API sharing
C. Hard-coded credentials
D. Public data access

Answer: A
Explanation: The principle of least privilege ensures users access only the data and features necessary for their role, critical in multi-account B2B architectures.

What is the best data model to represent a complex business hierarchy with different pricing?

A. A single Account per company
B. Opportunity splits
C. Parent-Child Account Hierarchies with Contract Pricing
D. Campaign influence

Answer: C
Explanation: Parent-child account hierarchies allow you to model complex customer organizations and apply contract pricing accordingly.

Which product is best suited for orchestrating data between Salesforce and external ERP systems?

A. Heroku Connect
B. Mulesoft Anypoint Platform
C. Data Loader
D. Pardot

Answer: B
Explanation: MuleSoft enables real-time, scalable, and secure API-led integration between Salesforce and ERP systems.

How should you handle product customization logic in Salesforce B2B Commerce?

A. JavaScript in LWC
B. Managed packages only
C. Apex custom logic on Product2
D. CPQ rules and custom objects

Answer: D
Explanation: CPQ rules with custom objects allow controlled and scalable product configuration logic that integrates well with B2B Commerce.

What is a key design consideration when enabling guest browsing in a B2B store?

A. Allow access to all backend objects
B. Disable authentication
C. Set proper sharing rules for guest users
D. Use full-access profiles

Answer: C
Explanation: Guest browsing requires carefully configured sharing rules and permissions to balance usability and security.

How should you manage large catalogs in B2B Commerce to maintain performance?

A. Use nested categories and search indexing
B. Load all products on one page
C. Disable product variations
D. Use external CMS

Answer: A
Explanation: Structuring products into nested categories and leveraging search indexing ensures scalability and performance in large catalogs.

In a B2B architecture, where should long-running batch processes run?

A. On the client browser
B. In Apex triggers
C. In scheduled Apex or external ETL tools
D. On public websites

Answer: C
Explanation: Scheduled Apex or external ETL tools are designed for large-scale data processing without affecting user performance.

What is the purpose of using Price Books in B2B Commerce?

A. Manage user permissions
B. Track campaigns
C. Associate products with prices
D. Manage workflows

Answer: C
Explanation: Price Books are essential for mapping products to specific prices, supporting dynamic and segmented pricing strategies.

How can an architect ensure future extensibility of a B2B solution?

A. Hard-code business logic
B. Avoid use of standard objects
C. Use modular design and API-first principles
D. Embed logic in UI

Answer: C
Explanation: Modular design with APIs promotes future scalability, maintainability, and integration capabilities.

Which product helps expose Salesforce data securely to external partners?

A. Chatter
B. External Services
C. Experience Cloud
D. Einstein Analytics

Answer: C
Explanation: Experience Cloud is used to build portals for external users such as partners and customers while maintaining access controls.

What is a common challenge with multi-org strategies in B2B Commerce?

A. Improved performance
B. Cross-org data sharing
C. Reduced deployment risks
D. Simplified licensing

Answer: B
Explanation: Cross-org data sharing is complex and often requires integrations like MuleSoft to maintain consistency.

What ensures a seamless user experience across B2B Commerce and other Salesforce clouds?

A. Different branding
B. Separate profiles
C. Unified login and consistent UX
D. Disjointed data models

Answer: C
Explanation: A unified login and consistent user interface helps maintain brand integrity and ease of navigation.

Why is it important to involve IT and business stakeholders during the design phase?

A. To delegate testing
B. To reduce communication overhead
C. To align solution with strategic goals
D. To create technical documentation

Answer: C
Explanation: Involving both parties ensures the solution addresses real business needs while maintaining technical feasibility.

What should an architect recommend for managing localized content?

A. Use hardcoded text
B. Use Translation Workbench and Custom Labels
C. Use static resources
D. Translate manually in Lightning Components

Answer: B
Explanation: Translation Workbench and Custom Labels allow centralized, scalable localization for multi-language support.

What is the recommended approach for handling complex discounts in B2B Commerce?

A. Campaigns
B. Apex triggers
C. CPQ pricing rules
D. Lead scoring

Answer: C
Explanation: CPQ pricing rules offer a configurable and maintainable method for handling complex discount scenarios.

What is the most scalable approach for integrating an external payment gateway in B2B Commerce?

A. Use direct database calls
B. Hard-code credentials
C. Build a custom Apex REST service
D. Use a managed AppExchange payment connector

Answer: D
Explanation: Managed AppExchange connectors are secure, supportable, and minimize development time and risk.

Which key performance indicator (KPI) best reflects B2B customer engagement?

A. Total marketing spend
B. Cart abandonment rate
C. Number of API calls
D. Logged-in user count

Answer: B
Explanation: Cart abandonment rate directly reflects how engaged customers are with the B2B purchasing process.

Why should you avoid tight coupling in system integrations?

A. Improves latency
B. Reduces security
C. Increases dependency and fragility
D. Enhances system throughput

Answer: C
Explanation: Tightly coupled systems are more prone to break when changes occur, reducing agility and scalability.

When should a B2B architect recommend a multi-org strategy?

A. To reduce data storage
B. For legal separation or regional compliance
C. To share products easily
D. For low user counts

Answer: B
Explanation: A multi-org strategy is typically used when businesses operate in different jurisdictions with varying compliance requirements.

What tool can monitor API usage and errors across B2B integrations?

A. Debug Logs
B. Reports
C. Event Monitoring
D. Visualforce

Answer: C
Explanation: Event Monitoring offers insight into API calls, security events, and performance data across integrations.

What is the most effective way to reduce data duplication in Salesforce?

A. Manual merging
B. Enable duplicate rules and matching rules
C. Use developer console
D. Allow user data imports

Answer: B
Explanation: Duplicate and matching rules automate duplicate prevention and maintain clean data integrity.

In B2B Commerce, what’s the purpose of the Storefront?

A. Back-end processing
B. Product development
C. Buyer-facing web interface
D. Admin console

Answer: C
Explanation: The Storefront is the buyer-facing interface in B2B Commerce, providing browsing, cart, and order capabilities.

What is a key consideration when designing a mobile-optimized B2B storefront?

A. Remove filters
B. Avoid responsive design
C. Minimize load time and optimize UX
D. Prioritize full-page reloads

Answer: C
Explanation: A fast, responsive interface is crucial for mobile user engagement and usability.

How can a B2B architect validate solution alignment with business goals?

A. Conduct stakeholder interviews and workshops
B. Review code daily
C. Write custom test classes
D. Publish design on internal blog

Answer: A
Explanation: Engaging in workshops and interviews helps ensure the solution meets stakeholder expectations and delivers business value.