Sample Questions and Answers
Universal Containers wants to automatically deactivate a user when their employment end date is reached. Which automation tool should be used?
A. Process Builder
B. Workflow Rule
C. Scheduled Flow
D. Apex Trigger
Answer: C. Scheduled Flow
Explanation: Scheduled Flows are ideal for time-based automation, such as checking a user’s employment end date daily and deactivating the user when it matches the current date.
What should an administrator use to delegate record access when a role hierarchy is not suitable?
A. Manual Sharing
B. Sharing Rules
C. Public Groups
D. Profiles
Answer: B. Sharing Rules
Explanation: Sharing Rules provide a way to grant additional record access outside of the role hierarchy, especially for scenarios like sharing records between different departments.
Which of the following is true about delegated administration?
A. It allows assigning custom profiles to users.
B. It grants access to setup menu items.
C. It lets non-admins manage specific objects or users.
D. It overrides organization-wide defaults.
Answer: C. It lets non-admins manage specific objects or users.
Explanation: Delegated administration is used to let trusted users manage roles, profiles, and user access without giving them full system administrator privileges.
How can an administrator prevent users from editing a field on a record after its status is marked as “Closed”?
A. Validation Rule
B. Record Type
C. Page Layout
D. Workflow Rule
Answer: A. Validation Rule
Explanation: A validation rule can enforce data integrity by preventing changes to specific fields based on record criteria, such as the status being “Closed”.
A sales manager wants to ensure that all opportunities over $500,000 are approved by the VP of Sales. What should the administrator use?
A. Assignment Rule
B. Auto-response Rule
C. Approval Process
D. Sharing Rule
Answer: C. Approval Process
Explanation: Approval Processes are ideal for routing records based on criteria, such as dollar amount, to specific users for approval.
What feature allows Salesforce admins to troubleshoot login issues by reviewing user authentication data?
A. Login IP Ranges
B. Login History
C. Setup Audit Trail
D. Debug Logs
Answer: B. Login History
Explanation: Login History provides detailed information on users’ login attempts, including status, IP address, and browser.
Which tool should be used to load more than 50,000 records into Salesforce?
A. Data Import Wizard
B. Data Loader
C. External Object
D. Bulk API
Answer: B. Data Loader
Explanation: Data Loader is recommended for importing large data volumes, typically more than 50,000 records.
A user complains that a field is not visible on the record page. What should the admin check first?
A. Field-Level Security
B. Profile
C. Page Layout
D. Record Type
Answer: A. Field-Level Security
Explanation: Field-Level Security controls visibility at the profile level. If it’s hidden, users won’t see it on any layout.
What is required to schedule a report in Salesforce?
A. A dashboard
B. A joined report
C. A custom report type
D. A folder with viewer access
Answer: D. A folder with viewer access
Explanation: To schedule reports, users must have access to the folder where the report is saved.
Which feature can an administrator use to restrict login access by time and location?
A. Login Hours and IP Ranges on Profiles
B. Permission Sets
C. Trusted IP Ranges in Network Settings
D. Login Flows
Answer: A. Login Hours and IP Ranges on Profiles
Explanation: These profile settings help control when and where users can log in to Salesforce.
How can you provide limited access to a subset of records without changing the role hierarchy?
A. Manual Sharing
B. Sharing Rules
C. Permission Sets
D. Public Groups
Answer: B. Sharing Rules
Explanation: Sharing rules provide record-level access that overrides the standard role hierarchy settings.
Which object’s data cannot be imported using the Data Import Wizard?
A. Accounts
B. Leads
C. Opportunities
D. Products
Answer: D. Products
Explanation: Data Import Wizard does not support Products. Use Data Loader instead.
What is a key benefit of using Permission Set Groups?
A. They simplify assigning multiple permission sets.
B. They replace profiles entirely.
C. They are used to control login hours.
D. They assign role hierarchy settings.
Answer: A. They simplify assigning multiple permission sets.
Explanation: Permission Set Groups bundle multiple permission sets into one assignment to streamline access management.
What is a benefit of using delegated groups for user management?
A. Delegated groups can assign object-level permissions.
B. Delegated groups can manage all users.
C. Delegated groups simplify user creation in specific roles.
D. Delegated groups override profile restrictions.
Answer: C. Delegated groups simplify user creation in specific roles.
Explanation: Delegated groups allow limited user management, including resetting passwords and unlocking users in assigned roles.
Which tool is best for viewing who made changes to a record field value?
A. Audit Trail
B. Setup Audit Trail
C. Field History Tracking
D. Debug Log
Answer: C. Field History Tracking
Explanation: Field History Tracking logs changes to specific fields, including old and new values, and the user who made the change.
What type of report displays data grouped by rows and columns with summaries?
A. Matrix Report
B. Summary Report
C. Tabular Report
D. Joined Report
Answer: A. Matrix Report
Explanation: Matrix reports allow grouping by both rows and columns, useful for comparing related totals.
Which deployment tool allows change sets to be sent between connected orgs?
A. Force.com IDE
B. ANT Migration Tool
C. Change Sets
D. Data Loader
Answer: C. Change Sets
Explanation: Change Sets are used to deploy metadata from one Salesforce org to another that is connected in a deployment relationship.
Which Salesforce tool lets you monitor limits and performance in real time?
A. Debug Logs
B. Developer Console
C. System Overview
D. Health Check
Answer: C. System Overview
Explanation: System Overview provides a high-level summary of usage against limits such as data storage and API calls.
How can an admin ensure a user sees only opportunities they own?
A. Set Organization-Wide Defaults to Public Read/Write
B. Set Role Hierarchy to “View All”
C. Use Profile Field-Level Security
D. Set Opportunity OWD to Private
Answer: D. Set Opportunity OWD to Private
Explanation: When OWD is set to Private, users only see records they own unless additional sharing is configured.
When should an admin use a Flow instead of a Workflow Rule?
A. To send outbound messages
B. To update related records
C. To assign a task
D. To update the current record
Answer: B. To update related records
Explanation: Flows have more advanced logic and can update related records, which Workflow Rules cannot do.
What feature allows visibility into login patterns and security threats?
A. Shield Platform Encryption
B. Login Forensics
C. Login History
D. Event Monitoring
Answer: D. Event Monitoring
Explanation: Event Monitoring provides detailed event logs and visibility into user behavior to detect anomalies.
What is the maximum number of custom objects that can be created in a Developer Edition org?
A. 200
B. 500
C. 300
D. 100
Answer: D. 100
Explanation: Developer Edition orgs support up to 100 custom objects.
Which object is used to store data related to record-level security?
A. Sharing Object
B. Profile
C. Permission Set
D. Role
Answer: A. Sharing Object
Explanation: Sharing objects store entries that define record-level access grants for users or groups.
What is the maximum number of fields per object that can be enabled for field history tracking?
A. 10
B. 20
C. 50
D. 100
Answer: B. 20
Explanation: Salesforce allows up to 20 fields per object to be tracked via Field History Tracking.
What type of Flow allows users to input data on a screen?
A. Auto-launched Flow
B. Record-Triggered Flow
C. Schedule-Triggered Flow
D. Screen Flow
Answer: D. Screen Flow
Explanation: Screen Flows provide screens for user input, ideal for guided interactions or data collection.
Which Salesforce feature automatically blocks login attempts from untrusted IP ranges?
A. Session Settings
B. Login IP Ranges
C. Login Flows
D. Trusted Networks
Answer: B. Login IP Ranges
Explanation: Login IP Ranges at the profile level restrict access to only approved IP ranges.
Which tool should be used to analyze field usage across objects?
A. Field Trip
B. Schema Builder
C. Setup Audit Trail
D. Data Loader
Answer: A. Field Trip
Explanation: Field Trip is an AppExchange tool that helps admins analyze field usage for optimization.
What happens when a record that is part of an approval process is edited?
A. The record is automatically unlocked.
B. Approval history is deleted.
C. The approval process restarts.
D. Changes are tracked and the process continues.
Answer: D. Changes are tracked and the process continues.
Explanation: If the record is still locked, changes may be restricted unless specified by process settings.
Which object is essential for creating complex report joins across multiple data sets?
A. Custom Metadata
B. External Object
C. Joined Report
D. Matrix Report
Answer: C. Joined Report
Explanation: Joined Reports allow combining data from multiple report blocks with different report types.
When should a Salesforce admin use a Permission Set over a Profile?
A. To assign login hours
B. To control field-level security
C. To grant additional access to specific users
D. To assign page layouts
Answer: C. To grant additional access to specific users
Explanation: Permission Sets are used to extend permissions to users without changing their profile.
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