Sample Questions and Answers
What is the primary purpose of Salesforce Experience Cloud?
A) To replace Salesforce CRM
B) To provide a mobile app development platform
C) To create branded digital experiences for customers, partners, and employees
D) To enable AI-based analytics
Correct Answer: C
Explanation: Experience Cloud (formerly Community Cloud) helps organizations build branded digital spaces (websites, portals, forums) for external and internal users. It facilitates self-service, partner collaboration, and customer engagement without replacing the core CRM.
Which user license is typically required for a B2B partner user in an Experience Cloud site?
A) Customer Community Plus
B) Partner Community
C) External Apps
D) Chatter Free
Correct Answer: B
Explanation: The Partner Community license is designed for B2B partners who need access to more Salesforce objects (like Opportunities and Leads). It provides broader CRM access than Customer Community licenses.
What is the key difference between a Customer Community and Customer Community Plus license?
A) Plus users can access dashboards and reports
B) Customer Community users can access leads
C) Plus users have full access to standard objects
D) There is no difference
Correct Answer: A
Explanation: Customer Community Plus users can access dashboards, reports, and advanced sharing rules, making them suitable for more advanced use cases, like business clients needing deeper analytics.
What tool in Salesforce is used to create and manage Experience Cloud sites?
A) Site.com Studio
B) Experience Builder
C) Community Designer
D) Visualforce Page Editor
Correct Answer: B
Explanation: Experience Builder is the modern drag-and-drop tool used to build and configure Experience Cloud sites with templates, branding, and page components.
Which security setting restricts guest users from creating or editing records?
A) Sharing Rules
B) Profile Permissions
C) Guest User Access Setting
D) Role Hierarchy
Correct Answer: C
Explanation: The Guest User Access Setting restricts guest users from creating or editing records by default for security reasons and requires explicit sharing rules or permission changes to override.
When should you choose the Partner Central template?
A) For employee onboarding
B) For peer-to-peer customer discussions
C) For partner relationship management with opportunity access
D) For customer support forums
Correct Answer: C
Explanation: The Partner Central template is optimized for managing leads, opportunities, and campaigns with external partners.
Which Experience Cloud component allows users to submit and view cases?
A) CMS Connect
B) Chatter
C) Case Deflection
D) Case Object Component
Correct Answer: D
Explanation: The Case Object Component (in Experience Builder) enables users to create and view cases from within the site, making it key for customer service portals.
What is the function of CMS Connect in Experience Cloud?
A) To store community metadata
B) To create dynamic dashboards
C) To display external CMS content in your Experience Cloud site
D) To backup user-generated content
Correct Answer: C
Explanation: CMS Connect pulls content from external CMS platforms (like Adobe Experience Manager) and displays it in your Salesforce site while maintaining branding.
What is the benefit of using Audience Targeting in Experience Cloud?
A) It prevents spam
B) It secures records
C) It customizes content visibility based on user criteria
D) It enables AI chatbots
Correct Answer: C
Explanation: Audience Targeting allows site managers to show different content to different users based on login status, user type, record fields, etc., enhancing personalization.
Which feature can you use to track how users interact with your Experience Cloud site?
A) Login Flow
B) Google Analytics Integration
C) Chatter Feed
D) Workflow Rules
Correct Answer: B
Explanation: Google Analytics integration helps monitor user behavior, page views, clicks, and bounce rates, giving insights into user engagement.
Which data model is most appropriate for delegating account access to partner users?
A) Sharing Sets
B) Role Hierarchy
C) Account Relationship Management
D) External Sharing Model
Correct Answer: B
Explanation: Role Hierarchy is used to provide record-level access in partner portals, where users need visibility into opportunities and accounts below their role.
What enables users to reset their passwords in an Experience Cloud site?
A) Two-factor authentication
B) Login Flow
C) Forgot Password link
D) Chatter Settings
Correct Answer: C
Explanation: The “Forgot Password” functionality on login pages allows users to reset their credentials through a secure email-based process.
Which tool can customize page layouts for different user groups?
A) Salesforce Flow
B) Experience Builder with Audience Targeting
C) Visualforce
D) Static Resources
Correct Answer: B
Explanation: Experience Builder allows you to target page components to specific audiences based on criteria, helping deliver tailored experiences.
What is required to allow external users to access knowledge articles?
A) Enable Article Types
B) Assign Knowledge User License
C) Set up a Public Group
D) Publish the articles and enable topics
Correct Answer: D
Explanation: To show Knowledge articles to external users, articles must be published and shared through Topics in the site.
What does a Sharing Set do in a Customer Community site?
A) Assigns roles to external users
B) Provides access to records based on user’s contact or account
C) Maps profiles to page layouts
D) Manages access to dashboards
Correct Answer: B
Explanation: Sharing Sets grant access to records based on the user’s contact/account relationship and are suitable for Customer Community licenses.
What is the recommended approach for creating multilingual Experience Cloud sites?
A) Create a separate site per language
B) Use Google Translate
C) Enable multiple languages and provide translations
D) Clone Lightning components
Correct Answer: C
Explanation: Salesforce supports multilingual sites through language settings and translation workbench, allowing a single site to serve different languages.
What permission is required for external users to view reports?
A) “View All Data”
B) “Run Reports”
C) Customer Community license
D) Customer Community Plus or Partner license with report folder access
Correct Answer: D
Explanation: Only users with Customer Community Plus or Partner licenses and appropriate folder access can view reports.
What type of component should be used to embed dynamic record views?
A) CMS Connect
B) Record Detail Component
C) Chatter Feed
D) Topics List
Correct Answer: B
Explanation: The Record Detail component is used to dynamically display a record’s fields based on the page context.
What is the maximum number of external users allowed in an Experience Cloud site by default?
A) 5,000
B) 10,000
C) Unlimited with appropriate licensing
D) 25,000
Correct Answer: C
Explanation: The number of users is determined by purchased licenses, and there is no fixed upper cap if licensing supports it.
Which object connects an Experience Cloud user to their account and contact?
A) Contact
B) User
C) AccountContactRelation
D) Role
Correct Answer: B
Explanation: The User record links a person to both their Contact and Account records, enabling login and access control.
Which automation tool is best for onboarding new Experience Cloud users with welcome emails and record updates?
A) Workflow Rules
B) Process Builder
C) Flow
D) Approval Process
Correct Answer: C
Explanation: Flow is the most powerful and flexible tool for automating processes like onboarding, email alerts, and record creation.
Which component allows self-registration of new users?
A) Login Flow
B) Self-Registration Component
C) CMS Connect
D) Audience Rule
Correct Answer: B
Explanation: The Self-Registration Component enables external users to sign up via the site without admin intervention.
What happens when a guest user submits a form on an Experience Cloud site?
A) It is always stored in a lead object
B) It is automatically approved
C) It is captured via a Flow, Web-to-Lead, or Apex
D) It is rejected
Correct Answer: C
Explanation: Submissions from guest users are typically captured using Flows or Web-to-Lead forms for lead generation or case creation.
Which tool helps manage login experiences across different Experience Cloud sites?
A) Lightning App Builder
B) Login Discovery
C) CMS Connect
D) Data Loader
Correct Answer: B
Explanation: Login Discovery can be used to direct users to appropriate authentication flows based on input criteria like email domain.
How do you ensure community pages are mobile-responsive?
A) Use Visualforce
B) Enable Chatter
C) Use Lightning Templates and test in mobile preview
D) Add inline CSS
Correct Answer: C
Explanation: Lightning Templates are inherently mobile-responsive, and the mobile preview in Experience Builder ensures proper design.
Which object is typically used to manage partner deal registrations in Partner Central?
A) Lead
B) Opportunity
C) Campaign
D) Deal Registration
Correct Answer: D
Explanation: Salesforce supports a custom object called Deal Registration to manage the process of partners registering deals for review and approval.
What do you use to control user navigation in Experience Cloud?
A) Apex Triggers
B) Navigation Menu Component
C) Lightning Flow
D) CMS Feed
Correct Answer: B
Explanation: The Navigation Menu component in Experience Builder manages how users access different pages and tabs in the site.
Which setting allows access to unpublished Knowledge articles?
A) Article Access: Draft
B) Article Type Access
C) Article Visibility Rules
D) None – only published articles are visible
Correct Answer: D
Explanation: Only published Knowledge articles can be accessed by external users in Experience Cloud. Drafts are limited to internal users.
How can a consultant customize the login page for a specific Experience Cloud site?
A) Modify Site Guest Profile
B) Customize Login Page in Experience Builder
C) Add JavaScript to the CMS Connect
D) Use Field-Level Security
Correct Answer: B
Explanation: Login pages can be customized directly in Experience Builder with branding, messages, and custom components.
What is the default sharing setting for external users in Experience Cloud?
A) Public Read/Write
B) Controlled by Parent
C) Private
D) Read Only
Correct Answer: C
Explanation: For security reasons, the default sharing setting for external users is Private, requiring explicit sharing rules or role hierarchy configuration.
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