Sample Questions and Answers
What is the primary role of an administrative professional?
A) Managing IT systems
B) Providing support to executives and teams
C) Developing company strategies
D) Overseeing financial audits
Answer: B
Which of the following is a key skill for an administrative professional?
A) Coding in Python
B) Excellent communication
C) Designing graphics
D) Writing novels
Answer: B
What is the typical format for a business letter in Canada?
A) Modified block style
B) Block style
C) Hanging indent style
D) Justified style
Answer: A
What is the correct way to address a business letter to an unknown recipient?
A) Dear Sir/Madam,
B) To whom it may concern,
C) Hello there,
D) Dear Human Resources Team,
Answer: B
Which Canadian law governs workplace safety for administrative professionals?
A) Occupational Health and Safety Act (OHSA)
B) Canada Consumer Product Safety Act
C) Employment Standards Act
D) Workplace Hazardous Materials Information System (WHMIS)
Answer: A
What is a primary responsibility of an administrative professional in managing meetings?
A) Setting the agenda
B) Leading the discussion
C) Finalizing all decisions
D) Avoiding participation
Answer: A
What is the ideal length of a professional email subject line?
A) 5-8 words
B) 10-15 words
C) 20+ words
D) Length doesn’t matter
Answer: A
How should confidential documents be handled?
A) Share with all employees
B) Keep them in unlocked drawers
C) Store securely and share on a need-to-know basis
D) Discard them without shredding
Answer: C
What is one advantage of digital filing systems over traditional paper filing?
A) Higher costs
B) Faster retrieval of documents
C) Takes up more physical space
D) Limited access
Answer: B
Which is a common software tool used by administrative professionals in Canada?
A) Adobe Premiere Pro
B) Microsoft Excel
C) AutoCAD
D) Unity
Answer: B
Which is considered proper telephone etiquette for administrative professionals?
A) Answering with “Hello, what do you need?”
B) Using a professional tone and greeting
C) Immediately transferring the call without asking
D) Ignoring calls during peak hours
Answer: B
What does “RSVP” mean in meeting invitations?
A) Respond Soon Via Phone
B) Répondez S’il Vous Plaît (Please Respond)
C) Reserve Spot Via Portal
D) Respond as Soon as Possible
Answer: B
What is the first step in planning a corporate event?
A) Sending invitations
B) Determining the budget
C) Booking the venue
D) Ordering food
Answer: B
What is a core responsibility when managing travel arrangements for executives?
A) Selecting the cheapest flights
B) Ensuring travel aligns with schedules and preferences
C) Avoiding communication with the traveler
D) Booking non-refundable tickets
Answer: B
Which Canadian agency ensures workplace equality?
A) Statistics Canada
B) Canadian Human Rights Commission
C) Transport Canada
D) Canada Revenue Agency
Answer: B
What should be included in meeting minutes?
A) Personal opinions
B) Summary of discussions and decisions
C) Only attendee names
D) Every spoken word
Answer: B
How can an administrative professional demonstrate cultural sensitivity in Canada’s diverse workplaces?
A) Ignoring cultural differences
B) Respecting cultural norms and practices
C) Promoting only their own culture
D) Avoiding interaction with colleagues
Answer: B
What is the purpose of WHMIS training?
A) To improve communication skills
B) To handle hazardous materials safely
C) To understand financial procedures
D) To use new office software
Answer: B
How should you handle multiple priorities at once?
A) Focus on the most urgent tasks first
B) Work on all tasks simultaneously
C) Ignore smaller tasks
D) Delegate everything to colleagues
Answer: A
What is the correct format for dates in Canadian business documents?
A) MM/DD/YYYY
B) DD/MM/YYYY
C) YYYY-MM-DD
D) Both B and C
Answer: D
Which of these is a common time management tool?
A) Google Calendar
B) Canva
C) Final Cut Pro
D) Blender
Answer: A
What is the recommended font size for professional business documents?
A) 8 pt
B) 10-12 pt
C) 14 pt
D) 18 pt
Answer: B
What is a key element of a professional presentation?
A) Overloading slides with text
B) Using clear and concise visuals
C) Avoiding preparation
D) Reading directly from slides
Answer: B
What is a best practice for managing an executive’s calendar?
A) Double-booking appointments to save time
B) Blocking time for priorities and allowing buffer time
C) Leaving calendar open without entries
D) Scheduling meetings without notice
Answer: B
How should emails be organized in an inbox?
A) Delete everything
B) Use folders and tags for easy retrieval
C) Store everything in a single folder
D) Print all emails
Answer: B
What is the standard workweek in Canada?
A) 30 hours
B) 35 hours
C) 40 hours
D) 50 hours
Answer: C
What is an essential element of a professional résumé in Canada?
A) Including your photograph
B) Listing hobbies in detail
C) Highlighting skills and accomplishments
D) Exaggerating experience
Answer: C
Which of the following is a common task for Canadian administrative professionals?
A) Preparing payroll
B) Managing office supplies inventory
C) Auditing financial statements
D) Conducting market research
Answer: B
What is the Canadian Anti-Spam Legislation (CASL) related to?
A) Preventing unsolicited commercial emails
B) Monitoring social media posts
C) Banning spam food advertising
D) Managing IT systems
Answer: A
What is one way to effectively handle difficult clients?
A) Ignore their concerns
B) Listen actively and provide solutions
C) Argue with them to prove your point
D) End the conversation abruptly
Answer: B
What is the primary purpose of a company’s code of conduct?
A) To provide entertainment for employees
B) To outline acceptable behavior and workplace ethics
C) To serve as a replacement for employee contracts
D) To summarize all job roles
Answer: B
What should you do if you accidentally delete a critical document?
A) Ignore it and hope nobody notices
B) Inform your supervisor and attempt recovery immediately
C) Recreate the document from memory
D) Blame a colleague
Answer: B
What does CRM software help administrative professionals manage?
A) Customer relationships
B) Payroll systems
C) Legal compliance
D) Employee schedules
Answer: A
How should you respond to a workplace conflict?
A) Escalate the issue without trying to resolve it
B) Address the issue calmly and professionally
C) Avoid discussing the issue
D) Argue aggressively to prove your point
Answer: B
Which of these practices helps ensure data security in Canadian workplaces?
A) Sharing passwords with colleagues
B) Using strong, unique passwords and changing them regularly
C) Keeping all files on an unlocked computer
D) Writing passwords on sticky notes near the workstation
Answer: B
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