At StudyLance.org, we strive to offer our customers high-quality, reliable digital products—carefully crafted Practice Exams and Professional Certification Tests designed to enhance your learning and exam success. As a digital product marketplace, we maintain strict quality control and uphold clear policies to ensure transparency and fairness for both buyers and our platform.
Digital Product Policy
Due to the nature of digital downloads, all sales are considered final once the product has been accessed or downloaded. Unlike physical goods, digital content cannot be returned or exchanged once delivered. Therefore, we encourage you to read all product descriptions thoroughly before completing your purchase.
What Qualifies as a Valid Dispute?
We understand that sometimes issues may arise. You may submit a payment dispute under the following limited circumstances:
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Duplicate Charges: If you were charged more than once for the same product.
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Incorrect Product Delivered: If you received access to the wrong practice exam or certification test.
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Download Access Issues: If the purchased product link is not accessible within 24 hours of your completed payment.
What Does Not Qualify as a Dispute?
The following situations do not qualify for a refund or dispute:
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Change of mind after purchase
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Lack of compatibility with your device or software
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Expectations not met due to misunderstanding of the product description
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Claims of poor performance on actual exams
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Purchase made by mistake without reaching out before accessing the material
We stand by the quality of our digital materials. All products on StudyLance.org go through expert review and quality checks. For any doubts, we encourage users to contact us before making a purchase.
Submitting a Dispute
To file a payment-related dispute, please follow these steps:
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Email us at Info@studylance.org with the subject line “Payment Dispute Request”.
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Include your order ID, full name, email address used during purchase, and a detailed explanation of the issue.
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Attach any relevant screenshots or evidence that supports your dispute claim.
Our team will review your case within 3–5 business days and notify you of the resolution via email. If your dispute is valid, we will process the refund or provide appropriate access to the correct product.
Chargebacks and Unauthorized Disputes
We kindly request customers to contact us directly before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks are treated as fraudulent activity and may result in the permanent suspension of your StudyLance.org account.
We value honest communication and are committed to resolving legitimate concerns efficiently.
Questions?
If you have questions regarding your payment, invoice, or product access, please don’t hesitate to reach out to our support team at [email protected]. We’re here to help.